FAQs for Screen Printing

We want to make ordering your custom apparel project as easy as possible. We can use your artwork or we can create one for you.

Because we want your project to look its best, we will NOT proceed with the order if your artwork is low resolution or poor quality. Please check these specs below to make sure we can use your artwork.

We will accept artwork in any form, but the quality of the supplied artwork can affect the cost and time required to complete your project. While we can scan images, it's best if we have a native or digital format.

ACCEPTABLE FILE TYPES

Adobe Illustrator (.ai)
Adobe Photoshop (.psd)
Vector (.eps)
Portable Document Format (.pdf)
Tagged Image File Format (.tiff)

We require all files to be at least 300 dpi.

If artwork was created in Adobe Illustrator, please make sure text is converted to outlines.

GRAPHIC SIZING

To expedite the process, we ask that Adobe Illustrator files be sized to fit the smallest shirt in your order. We use the same size graphic for all t-shirts, unless you request otherwise. In which case there would be an additional cost. For Adobe Photoshop files, make sure the graphic(s) are at least 300 dpi.

ART APPROVAL

WE DO NOT OFFER PRESS CHECKS. Art approvals will be sent via e-mail within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: Veteran Screen Printing Company is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.

INK COLORS

We offer a wide range of standard colors at no additional charge. If you need to match a specific color for your project we offer custom Pantone Color Matching at and additional cost of $15.00 per color.

MINIMUMS

Our minimum orders start as low as 12 pieces for custom printing and as low as 24 pieces for contract printing.

PAYMENT

We require a 50% deposit on all orders when they are placed upon approval. Acceptable payment methods are Credit Card, company check and cash. We reserve the right to request payment in full upfront.

ARTWORK

All artwork must be submitted in an illustrator or Photoshop format at least 300 dpi. If created in Photoshop please send artwork with layers. If done in illustrator make sure text is converted to outlines. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized, we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes.

ART APPROVAL

CHANGES TO YOUR ORDER

Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.

CANCELLATIONS

All orders are final, if a cancellation is made it must be made within 24 hours, order has been placed you will be subject to a 30% restocking fee plus a partial payment covering any service already provided. Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. *If your order is a Rush there are no changes allowed after your order has been placed.

RUSH ORDERS

We do offer rush services but this service is not always available. In order for your order to be consider as a rush we need the Order Form completely filled out with all the details of your order including pantone numbers, garment style and size breakdown. For contract printing goods must be in house, separated by graphic and ready to print. Rush orders are subject to a $50.00 fee, per graphic setup.

DAMAGES AND UNDER RUNS

We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 2.5% damage allowance; we recommend to order additional pieces. Veteran Screen Printing Company is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. St. Pete Ink is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Veteran Screen Printing Company is not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.

FOR CONTRACT PRINTING ONLY

If you are providing garments for printing, you must provide us with a detailed description of the garment, including brand, style#, color, sizes, quantities and packing slip. Mistakes do happen, so if you need exact quantities we recommend including extra shirts. The industry standard is a 2.5% misprint rate. We strive to keep that rate much lower, but errors do happen.

TURN AROUND TIME & DUE DATES

Our turn around is 7-10 days (typically sooner) If the print shop is extremely busy our turn around can vary from 10-14 days. Due dates are very important to us! If you have a specific date that you must have your production in your hands, please let us know. We do offer rush services (when available). Depending on the current status of the print shop the rush fees range from 25%-50%.

SHIPPING, DELIVERIES & UPS PICK UPS

Customers are responsible for all shipping and handling fees (if applicable). Customers must inform us upon ordering if products are being shipped to a specific location or picked up at our print shop. If we use our own UPS account the shipping costs will be added to your invoice.

ESTIMATES

Estimates expire in 30 days. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. (Weekends excluded).